Pod Storage Rates

Pod Storage Rates

B. of La, LAMay 6, 2017Verified ReviewerVerified BuyerSatisfaction RatingResolution In ProgressPODSMay 16, 2017Blandon, I apologize for the troubles that you and your Mother had with the lock. Please send me a private message if thee is anything that I can do to further assist you.Original review: May 6, 2017We had a storage container from PODS that was delivered from Louisiana to Washington, D.C. I wanted to go with Two Men and A Truck, but they were too expensive, and then U-Haul was not conducive for my situation. I booked with PODS over the phone and online. It started off good, but unfortunately ended poorly. We were going to have the smallest pod, but they encouraged my mother to get a larger one and she was convinced. We got a larger size and things were kind of looking okay. Then, I got a lock for the pod in Louisiana.The thing that started to be a challenge was when I locked the pod, it was not locked accurately. So unfortunately, they gave me an ultimatum of either driving about an hour and a half back to their location to unlock it with my key, but I was already getting on the plane, or they were going to have to manually cut it off and put a new lock on. No harm, no foul. I told them to cut it off and put a new lock on, but I really needed them to send the key to me with the specific tracking number to it, so I can ensure that I would have the key when the pod arrives in Washington, D.C. I had a very small window of putting the pod on the street with permit. If I wasn’t going to be receiving the key, I was going to have to buy vault cutters of my own, unlock the lock that they put on, and buy another thing. Unfortunately, they did not send me a tracking number and I had to buy vault cutters. It was a very difficult situation for all parties involved and my mother was not happy about it. Although everything did come in safely and I got all of my stuff out, there was the issue of poor communication from the Louisiana office to the Maryland office saying that the key was coming, and if the key wasn’t going to come, they were going to be able to cut the lock off themselves. However, they did not have vault cutters. They may be saying that it’s in the notes, but I was talking to them at least four times a day for a week’s time and it still wasn’t resolved. My mother paid for the whole thing and she is not happy in the slightest. The pod was the best thing for me to do, but overall, it was a taxing and frustrating experience.read more 5 people found this review helpfulHelpful?yesnobookmarkBookmark this reviewshareShare this review Share on FacebookShare on TwitterShare on Google plusemail
pod storage rates 1

Pod Storage Rates

PODSMay 16, 2017Blandon, I apologize for the troubles that you and your Mother had with the lock. Please send me a private message if thee is anything that I can do to further assist you.Original review: May 6, 2017We had a storage container from PODS that was delivered from Louisiana to Washington, D.C. I wanted to go with Two Men and A Truck, but they were too expensive, and then U-Haul was not conducive for my situation. I booked with PODS over the phone and online. It started off good, but unfortunately ended poorly. We were going to have the smallest pod, but they encouraged my mother to get a larger one and she was convinced. We got a larger size and things were kind of looking okay. Then, I got a lock for the pod in Louisiana.The thing that started to be a challenge was when I locked the pod, it was not locked accurately. So unfortunately, they gave me an ultimatum of either driving about an hour and a half back to their location to unlock it with my key, but I was already getting on the plane, or they were going to have to manually cut it off and put a new lock on. No harm, no foul. I told them to cut it off and put a new lock on, but I really needed them to send the key to me with the specific tracking number to it, so I can ensure that I would have the key when the pod arrives in Washington, D.C. I had a very small window of putting the pod on the street with permit. If I wasn’t going to be receiving the key, I was going to have to buy vault cutters of my own, unlock the lock that they put on, and buy another thing. Unfortunately, they did not send me a tracking number and I had to buy vault cutters. It was a very difficult situation for all parties involved and my mother was not happy about it. Although everything did come in safely and I got all of my stuff out, there was the issue of poor communication from the Louisiana office to the Maryland office saying that the key was coming, and if the key wasn’t going to come, they were going to be able to cut the lock off themselves. However, they did not have vault cutters. They may be saying that it’s in the notes, but I was talking to them at least four times a day for a week’s time and it still wasn’t resolved. My mother paid for the whole thing and she is not happy in the slightest. The pod was the best thing for me to do, but overall, it was a taxing and frustrating experience.read more 5 people found this review helpful
pod storage rates 2

Pod Storage Rates

We had a storage container from PODS that was delivered from Louisiana to Washington, D.C. I wanted to go with Two Men and A Truck, but they were too expensive, and then U-Haul was not conducive for my situation. I booked with PODS over the phone and online. It started off good, but unfortunately ended poorly. We were going to have the smallest pod, but they encouraged my mother to get a larger one and she was convinced. We got a larger size and things were kind of looking okay. Then, I got a lock for the pod in Louisiana.The thing that started to be a challenge was when I locked the pod, it was not locked accurately. So unfortunately, they gave me an ultimatum of either driving about an hour and a half back to their location to unlock it with my key, but I was already getting on the plane, or they were going to have to manually cut it off and put a new lock on. No harm, no foul. I told them to cut it off and put a new lock on, but I really needed them to send the key to me with the specific tracking number to it, so I can ensure that I would have the key when the pod arrives in Washington, D.C. I had a very small window of putting the pod on the street with permit. If I wasn’t going to be receiving the key, I was going to have to buy vault cutters of my own, unlock the lock that they put on, and buy another thing. Unfortunately, they did not send me a tracking number and I had to buy vault cutters. It was a very difficult situation for all parties involved and my mother was not happy about it. Although everything did come in safely and I got all of my stuff out, there was the issue of poor communication from the Louisiana office to the Maryland office saying that the key was coming, and if the key wasn’t going to come, they were going to be able to cut the lock off themselves. However, they did not have vault cutters. They may be saying that it’s in the notes, but I was talking to them at least four times a day for a week’s time and it still wasn’t resolved. My mother paid for the whole thing and she is not happy in the slightest. The pod was the best thing for me to do, but overall, it was a taxing and frustrating experience.
pod storage rates 3

Pod Storage Rates

Michelle of Victoria, MNMay 18, 2017Verified ReviewerSatisfaction RatingResolution In ProgressPODSMay 19, 2017Michelle, I am very concerned with your current situation. Please send me a private message with your customer ID so that I can help get this resolved promptly. I sincerely apologize for your troubles.Original review: May 18, 2017I have never had a worse customer service experience in my life. I ordered a POD to be delivered in late April. I filled up the POD with all of my furniture, and then it was picked up and brought to their warehouse the following day. The POD was scheduled to be returned to me tomorrow, May 19th, when my new construction home was completed. A few days ago I checked the PODS website to confirm that the delivery was still scheduled for May 19th. My order had disappeared from their website. I called PODS to try to see why it wasn’t showing up, and apparently my order was deleted from their system. I have spent a total of 4-5 hours on the phone (most of that time being spent on hold and bounced from person to person) trying to locate my POD and confirm that it will be delivered to me tomorrow. They still have not been able to tell me with certainty that they have my belongings. They have not been able to verify my POD number because all information about my order was deleted. Every time I call, I get a new person who I have to explain the entire story to, and each person acts dumbfounded and cannot understand why or how this has happened. I am moving into my new home tomorrow and I have no idea if my POD will be delivered to me or not, or if they have even located it yet. I spoke to a “supervisor” yesterday, who assured me he would take care of it and call me back in the morning, yet I have not heard anything from him. He is the third person at PODS who told me they would look into my issue and get back to me, and who has not followed through or called me back. I am frustrated beyond belief. I would hope that PODS will compensate me somehow for the countless hours I spent during my work days trying to fix their mistake, and I don’t even know what action I will have to take if my furniture is not delivered back to me and/or found.read more 11 people found this review helpfulHelpful?yesnobookmarkBookmark this reviewshareShare this review Share on FacebookShare on TwitterShare on Google plusemail

Pod Storage Rates

Pod Storage Rates
Pod Storage Rates
Pod Storage Rates

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